Grow Profit. Scale Revenue. Keep Clients Coming Back.
Strategic Guidance and Operations Designed to Help Your Agency Grow Sustainably
ServiceCrowd helps agencies grow profit and scale revenue while retaining the client experiences that make them great. We optimize agency service offerings, team structure, and delivery practices to create a seamless experience that drives client acquisition, loyalty and retention.
We Help You With:
Maintaining Client Experience While Growing Revenue
Growth doesn’t have to come at the cost of client satisfaction. We help you build a strategy that keeps the exceptional client experience you’re known for, even as you scale.
Building the Right Team
Optimize staffing to meet demand and hit profitability targets.
We’ll help you figure out the roles you need, how to hire for them, and ensure your team structure is built to deliver great work profitably. From mapping responsibilities to analyzing costs, we take the guesswork out of building a team that works for your agency, your clients, and your bottom line.
Delivering Value that Sticks
Great work doesn’t just keep clients happy; it keeps them coming back.
Your clients come to you for results, and we help you create processes that deliver just that—consistently. From onboarding to delivery, we refine your workflows so every client interaction adds value and builds loyalty.
Investing Wisely
Staying profitable means staying on top of expenses. We work with you to identify unnecessary costs and keep your operating expenses in check without sacrificing quality.
Our goal is to help you focus your resources on what drives growth while maintaining healthy margins.
Our Approach
Agency growth doesn’t happen by chance.
That’s why we employ a decision-making framework that prioritizes what matters most: keeping clients happy and coming back. We help you focus on client retention, align your growth goals with your financial targets, and make decisions designed for sustainable success—not just quick wins.
Kristin Anne Carideo
Co-Founder/Lead Consultant
Kristin has been working with and for marketing agencies since 2014. From 2014 - 2019, she grew the marketing operations services team for an independent B2B marketing agency (later acquired by Accenture) from 1 person to 100+ people with an annual departmental revenue of $17M and employees in multiple offices in the US, the UK and Singapore over the course of her 5 year tenure.
Immediately prior to co-founding ServiceCrowd, Kristin ran the revenue team at a marketing operations specialized agency, growing the annual revenue from $4M to $8M in less than 3 years.
Nate Smitha
Co-Founder/Lead Consultant
Nate has been an agency operational leader since 2015, specializing in B2B marketing operations services with a passion for leading service teams to deliver formative client experiences that better enable marketers to scale results.
He is passionate about creating the best possible conditions for agency team member growth and development, knowing that people must thrive to innovate and consistently deliver high quality services. Prior to co-founding ServiceCrowd, Nate ran the services team for a marketing operations specialized agency where he helped grow the team from 3 people to over 30.
Let's Talk About What's Next
We're passionate about helping the very best agencies rise to the top. Let's start creating amazing client experiences so you can grow on your terms.
Book time with one of our co-founders, who can help talk you through whatever the next steps are for your agency's journey.